Workplace Skills

Communication Skills Test

Assess written clarity, tone, structure and the ability to adapt communication to different audiences.

30 minMedium15 questions15 sections

Written clarityToneMessage structureAudience awareness

Topics covered

ClaritySubject LinesToneAudienceStructurePlain LanguageAmbiguityFeedbackEscalationCustomer ToneEmail WritingExecutive SummaryInternal UpdateFeedback MessageAudience Adaptation

Sample questions

A preview from the supplied content for this template. Use it as a reference when building your test.

ClarityEasy

Which sentence is clearest?

A.The matter regarding the implementation of the change is currently under consideration.

B.We are reviewing whether to make the change.

C.The change is under a state of reviewing consideration.

D.Regarding the change, implementation consideration is being undertaken.

It uses direct, familiar language.

Subject LinesEasy

Which email subject line is most useful?

A.Update

B.Important

C.Action required by Friday: approve the Q3 budget

D.Hello

It states the action and deadline.

ToneMedium

A colleague has missed a deadline. Which message is most constructive?

A.You failed to deliver again.

B.The file was due today and I have not received it. Can you confirm the status and a realistic delivery time?

C.Where is it???

D.I knew this would happen.

It states facts and asks for a next step.

AudienceMedium

When explaining a technical outage to customers, what should come first?

A.Internal architecture details

B.The customer impact, current status and next update time

C.The names of engineers

D.Every log message

Customers need impact and next steps.

The supplied content includes 11 more questions.

Use Communication Skills Test as your starting point.

Review this preview, then create a test that matches your candidates, employees or learners.

Use This Template