Workplace Skills

Problem-Solving Test

Assess how people define a problem, analyse information, compare possible solutions and select a practical response.

45 minHard15 questions15 sections
Problem definitionInformation analysisSolution evaluationDecision-making
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Topics covered

Problem FramingPrioritisationProcess DiagnosisExperiment DesignRoot CauseResource AllocationAmbiguityTrade-offsForecastingDecision under PressureStakeholder ConflictQuality ImprovementOperational BottleneckRiskImplementation

Sample questions

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Problem FramingHard

Customer cancellations increased from 3% to 7% in one month. What would you investigate before proposing a solution?

PrioritisationHard

A small team has ten reported issues, but capacity to solve only three this week. Describe a prioritisation method.

Process DiagnosisHard

Invoices are frequently paid late. Build a hypothesis tree for possible causes.

Experiment DesignHard

A manager believes shorter forms will increase completion. Design a test.

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