Workplace Skills

Situational Judgment Test

Present realistic workplace scenarios and assess how people prioritise, communicate and make decisions.

25 minMedium15 questions15 sections

Workplace judgmentDecision-makingPrioritisationCommunication

Topics covered

PrioritisationCustomer ServiceQualityTeamworkIntegrityCommunicationLearningRemote WorkFeedbackResource ConstraintsConfidentialityProcess ImprovementEscalationOwnershipAmbiguity

Sample questions

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PrioritisationMedium

You have two tasks due today. One blocks three colleagues; the other is a routine report for tomorrow's meeting. What is the best first action?

A.Complete the report because it was assigned first

B.Clarify deadlines and prioritise the blocking task while updating the report owner

C.Work silently on whichever seems easier

D.Tell both owners the tasks cannot be done

It considers impact and communicates trade-offs.

Customer ServiceMedium

A customer is upset about a delay caused by another team. What is the best response?

A.Explain that your team is not responsible

B.Acknowledge the impact, confirm what you can do now and follow through

C.Promise an immediate outcome you cannot guarantee

D.End the conversation until the other team replies

It shows ownership without making false promises.

QualityMedium

You find a material error shortly before a deadline. What should you do?

A.Hide it and submit on time

B.Assess the impact, alert the relevant person and propose the safest correction

C.Delete the file

D.Wait to see whether anyone notices

Early transparent action protects quality and trust.

TeamworkMedium

A colleague repeatedly misses a handoff that blocks your work. What is the best first step?

A.Complain publicly

B.Discuss the pattern privately, explain the impact and agree on a clearer handoff

C.Take over all of their work

D.Ignore it indefinitely

Direct, respectful problem-solving is proportionate.

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